Tick Insurance Reviews

Very poor and slow communication. They denied my claim on a technicality which was valid strictly reading the PDS. but it meant that the insurance was effectively worthless. Our flights were delayed >12 hours and we needed to get home for work. After calling the Tick helpline and them confirming I should be able to “make a claim” (note the weasel words), I rebooked onto more expensive flights to get us home on time. Claim denied. Avoid Tick.

Tick refused to cover cancelled transport tickets on the basis that I was stuck in Norway but our government had declared it a No Travel zone!
Errr..hello?! I was travelling when the pandemic struck, that's what travel insurance is supposed to be for. Their letter said (and yes, the poor grammar is repeated in their very confusing policy wording too, which makes no mention of pandemics...):

"Your original trip was through a country or area included on the list of countries not recommended by the Australian Government through the smart traveller website on 18 March, your claim falls under the general exclusion applicable to all sections of the policy. Therefore, we unfortunately cannot cover your prepaid expenses."

Avoid at all cost, online claim form did not work.
Manual application through emails back and fourth for 1-2 months over 100 emails. No response, they try not to pay you out or help you. Multiple claims officer working on your claim, confusing and purposely mixing it up. About 5 people replying to your email with no clue, trying to confuse you so you can back out. Asking for extra extra documents when you're already back in your country. While it was happening i've asked them to send me a list of documentations i need to fill out or have to process this claim. I've submitted everything on the list and they're still avoiding me!!! I am still fighting my case, will not rest until my claim has been processed. DODGY!!! Dad was in hospital, they hung up on me didn't return my calls, didn't help or even show their concern. Please avoid!! It's all fake reviews. This is a real review, please stick to the 3 big names !!! I made a mistake and i regret it so much.